Frequently Asked Questions

How long does order processing take?

Orders are typically processed within 1–5 business days after payment is confirmed. Processing time is separate from shipping transit time.

How long does delivery take?

Estimated delivery is 10–20 business days after dispatch. This is an estimate, not a guaranteed arrival date.

How much does shipping cost?

Orders of $49 or more qualify for free standard shipping. For orders below $49, applicable shipping charges are displayed at checkout before payment is completed.

Where are orders shipped from?

Depending on product availability and delivery destination, orders may be fulfilled through our own or partner facilities. The dispatch location may vary. We do not represent that every product ships from a U.S. warehouse unless the relevant listing or order information expressly confirms this.

How can I track my order?

After your order ships, we will send a shipping confirmation email with tracking information when available. If tracking has not updated for an extended period, email service@mincera.com with your order number.

Can I cancel or change my order?

Contact us as soon as possible. We will make reasonable efforts to accommodate requests before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or shipped. If we cannot ship within the applicable promised timeframe, we will provide the notices and options required by law.

What is your return policy?

Eligible items may be returned within 30 calendar days after delivery. Items should generally be unused, in their original condition, and returned with their original packaging and included components. Please read our Return & Refund Policy for full details.

What if my item arrives damaged or incorrect?

Email service@mincera.com with your order number, a description of the issue, and clear photos or videos where relevant. We will review the circumstances and provide an appropriate solution in accordance with our policies and applicable law.

Who pays for return shipping?

For eligible returns due to a change of mind or personal preference, customers are generally responsible for return shipping costs. If an item is damaged, defective, incorrect, or materially different from its description due to an issue attributable to the product supplied or our fulfillment, we will provide an appropriate resolution without charging additional return shipping costs.

When will I receive my refund?

For an approved return, we generally initiate the refund to the original payment method within 5–10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the funds. Refunds required for canceled or unshipped orders are handled in accordance with applicable law.

What payment methods do you accept?

Available payment methods are displayed at checkout. The options shown during checkout determine which methods are available for your transaction.

How can I contact Mincera?

Email: service@mincera.com
Telephone: +86 13800277501
Hotline Service Hours: 9:00 AM–6:00 PM PDT

Please include your order number when contacting us about an existing purchase.