Shipping Policy

Last Updated: October 20, 2026

Mincera aims to provide clear information about order processing, delivery estimates, shipping charges, tracking, and assistance with delayed or missing packages.

1. Order Processing Time

Orders are typically processed within 1–5 business days after payment is confirmed. Processing time includes order review, preparation, and fulfillment arrangements. It is separate from transit time. If we learn that we cannot meet an applicable promised shipment timeframe, we will provide the notices and options required by applicable law.

2. Estimated Delivery Time

Our estimated delivery time is 10–20 business days after dispatch. This is an estimate, not a guaranteed arrival date. Actual transit time may vary depending on destination, carrier operations, weather, holidays, customs procedures where applicable, and other circumstances. The delivery estimate does not include order processing time.

3. Shipping Fees

Orders of $49 or more qualify for free standard shipping. For orders below $49, applicable standard shipping charges are displayed at checkout before payment is completed. Please review your shipping address, shipping method, and final order total before placing your order.

4. Fulfillment and Shipping Origin

Depending on product availability and delivery destination, orders may be fulfilled through our own or partner facilities. The dispatch location may vary by product and order. Unless expressly confirmed in the relevant product listing or order information, we do not represent that an order will ship from a U.S. warehouse.

5. Tracking Information

Once your order has shipped, we will send a shipping confirmation email containing tracking information when available. Tracking updates may take time to appear. If tracking has not updated for an extended period, contact service@mincera.com with your order number.

6. Delayed Shipments

If we learn that an order cannot be shipped within the applicable promised timeframe, we will notify you and provide the options required by applicable law. Depending on the circumstances, these options may include agreeing to a revised shipment date or canceling the order for a prompt refund.

7. Missing or Lost Packages

If your package appears to be lost, significantly delayed, or has a tracking status that does not match what you received, contact us with your order number, tracking number if available, and a description of the issue. We will review the available information and, where appropriate, work with the carrier or fulfillment partner to investigate. A tracking status marked “Delivered” does not automatically prevent you from reporting a missing package.

8. Incorrect Shipping Information

Please check your shipping address carefully before checkout. If you notice an error, contact service@mincera.com as soon as possible. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed after fulfillment has progressed or the package has been handed to the carrier.

9. Contact Us

Brand: Mincera
Email: service@mincera.com
Telephone: +86 13800277501
Hotline Service Hours: 9:00 AM–6:00 PM PDT